YOUR DEEP CLEAN
My preparation - How do I get ready for the cleaning?
Make a cup of tea and start planning what you’re going to do with all the time you don’t have to spend deep cleaning.
Do I need to be home during the cleaning?
It’s completely up to you. It helps if you’re there for the duration of the first clean so you can tell us your requirements and ask any questions. If you are planning to be at home, please be assured that our cleaners will work as unobtrusively as possible. You will need to be present at the end of the clean to sign off and pay the cleaners.
Can you cater for my specific requests?
All our cleans are tailored to individuals’ preferences. We appreciate that every person and every house is different.
Do I need to supply cleaning products or equipment?
No, we supply all the necessary cleaning supplies. However, if you’d prefer us to use your own specific products, we’ll be happy to do so.
What is the Glân-Clean guarantee?
Quite simply, our cleaners don’t leave until you’re 100% happy.
What happens if I am not happy with the clean?
We don’t like our cleaners to leave until you’re 100% happy, but if there’s something you feel unable to raise directly with them please contact us as soon as possible so we can help fix the problem. If it’s relevant, you might like to take some photos to send to us. Your satisfaction is extremely important to us and we will always do our best to find a timely solution.
How can I leave feedback?
We’re glad you asked. We greatly appreciate our clients’ feedback as it helps us to keep meeting and exceeding your expectations. You can either complete the feedback card left by the cleaning team and pop it in the post, or go online to complete a short survey.
Can I recommend Glân to my friends and family?
Yes, please do. Many of our clients come to us via word of mouth recommendations. You can also leave a review on our Facebook page or Google.
If you do put someone in touch, please let us know. There may be a surprise in it for you after your next deep clean.
What are the Terms and Conditions of Glân’s cleaning service?
(copy from golden rules sheet)
What do you do with my personal information and how is it stored?
Your information is safely secured on our software for use only by the Glân support team and your cleaners. We will never sell your information to third parties.